This week, Fast Company published a piece by Roundtable Cofounder and CEO Madeleine Smith explaining why CRMs built for private companies are unfit for government operations. Below is an excerpt.
Public servants manage a geographically distributed group of people across dozens of public and private organizations daily.
Cybersecurity officials work with state and federal counterparts, and homelessness coordinators work with public health departments and nonprofits. State veterans affairs departments sit at the intersection of educational and health benefits along with housing and job assistance.
From my conversations with public servants across the country, it’s clear that most critical government functions cannot happen without collaboration. This makes it paramount to have a deep understanding of who does what across dozens of organizations for government to function effectively.
Read the full article on Fast Company here:
https://www.fastcompany.com/91433877/why-traditional-crms-fail-government-agencies
