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Roundtable is proud to be the technology partner powering this critical initiative.
In April 2025, then-Acting Governor Tahesha Way announced the launch of the Bringing Veterans Home (BVH) initiative in New Jersey. BVH is led by the New Jersey Department of Community Affairs (DCA) and Department of Military and Veterans Affairs (DMAVA), with support from the Office of Homelessness Prevention, Veterans Service Organizations (VSOs), and other partner organizations.
To ensure government agencies, VSOs, and other organizations work together effectively, New Jersey deployed Civic Roundtable. The reason is simple: coordination within and across government agencies and partner organizations has historically been a time-consuming endeavor due to outdated technology and tools that have failed public servants.
We’re proud to share that over the last 15 months, New Jersey has achieved its milestone, announcing that the initiative has now helped more than 2,500 veterans secure permanent housing. This puts the state at functional zero for veteran homelessness, meaning the state is housing veterans experiencing homelessness as fast as new veterans become homeless, making homelessness rare, brief, and non-recurring.
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Public services — like housing assistance — are rarely delivered by a single organization. People often need help from multiple agencies and community organizations. Service delivery coordination is the work of connecting those organizations so people receive the right services at the right time. It includes referrals, warm handoffs, provider communication, resource sharing, eligibility coordination, and ongoing collaboration throughout a person’s journey.
In most places today, referrals and service coordination happen through phone calls, emails, spreadsheets, PDFs, and disconnected case management systems. The result is fragmented service delivery, missed connections between providers, and people falling through the cracks between organizations.
Roundtable is the platform agencies use to modernize service delivery across provider networks. It brings together partner communication, provider directories, referrals, knowledge sharing, AI-powered guidance, and collaboration into one place, making it easier for organizations to work together around the people they serve.
Nowhere has that been more true than New Jersey’s veteran homelessness ecosystem.
Public servants from across New Jersey, from state agencies to local providers, uploaded nearly 1,000 individual resources into Roundtable’s resource library.
They also connected more than thirty websites identified by the DCA team from across the New Jersey government ecosystem into Roundtable, too.
All of these resources are structured information that underpin Roundtable’s AI. When a public servant at a local government agency has questions about state legislation impacting the housing landscape, they can ask Roundtable’s AI or come to the resource library. If a volunteer at a shelter needs information about food pantry access, they do the same thing: Ask Roundtable’s AI or come to the resource library. And if someone needs help identifying resources to support a veteran struggling with suicidal ideation? Same thing: They can ask Roundtable’s AI or come to the resource library.
Understanding the shifting legislative landscape, access to a food pantry, or help with suicide prevention efforts are all forms of service delivery. By bringing knowledge, AI-powered guidance, and collaboration into one place, it becomes easier for the dozens of organizations across New Jersey working on veteran homelessness to collaborate.
Starting in late May, New Jersey's veteran homelessness network began using Roundtable's Documents feature — and the results made clear how much the network had needed it.
The first major use case was legislative. As bills moved through Trenton with the potential to reshape the housing landscape, the DCA team created a Document in Roundtable, updating it over time as the legislative process moved. Such updates were instantly accessible to all organizations working across New Jersey's veteran homelessness spaces, and unlike resources, it was a living, breathing piece of information.
It’s powerful precisely because of where it lives: in the same platform where those organizations are already communicating, coordinating referrals, and looking up resources. Proximity to the work is what makes knowledge useful.
Any document created automatically becomes part of the AI's knowledge base. When a case manager at a local shelter asks Roundtable's AI a question about housing eligibility in Bergen County, the answer can draw directly from a document a state agency created weeks earlier. The person asking doesn't need to know the document exists. They just need the answer. And as more information is added to Roundtable-native documents, Roundtable’s AI is able to update its knowledge base in real time.
Service delivery has always depended on people knowing things — knowing what programs exist, knowing what changed in the law last month, knowing what resources are available two counties over. Roundtable turns that knowledge into infrastructure.
Since New Jersey announced its work with Roundtable in 2025, organizations across the Bringing Veterans Home network have published hundreds of posts, speaking to Roundtable’s criticality in how the broader homelessness community in New Jersey coordinated.
The content tells its own story. The largest category is event promotion: resource fairs, help fairs, and community events where providers come together to connect veterans with what's available to them. Behind that are posts about housing and unit openings, legislative updates keeping the network abreast of a shifting policy landscape, and celebration posts — organizations shouting out the communities, agencies, and individuals contributing to the work.
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Bringing Veterans Home spans regions, and resource fairs are one of the primary ways community providers learn what's available to them — what services exist, what organizations are active nearby, what a veteran can actually be connected to. Roundtable became the one place where all of that was visible across the state, where a regional coordinator in one part of New Jersey could see what was happening in another, and where the network could stay oriented around a shared picture of progress.
Several posts came from partner organizations — not from BVH or DCA pushing information down to the network, but from the frontline service providers and public servants. Shelters, service organizations, local agencies, and regional coordinators were publishing, sharing, and contributing. That's the difference between a communications tool and a genuine collaboration platform: one has an audience, the other has participants.
Veteran homelessness is a coordination problem as much as a resource problem. New Jersey had the funding, the agencies, and the mission. What it needed was a way to make dozens of organizations — state agencies, VSOs, shelters, regional coordinators, volunteers — operate as one coherent system.
Roundtable was the technological foundation. Resources became AI answers. Documents became shared intelligence. Posts became the connective tissue between geographically and organizationally disparate public servants who had never before had a common place to coordinate.
Functional zero is the outcome. But the infrastructure New Jersey built to get there — a living, collaborative platform that gets smarter as more people use it — doesn't stop being useful when the mission is accomplished. It becomes the foundation for whatever New Jersey takes on next.
That's what modern service delivery looks like.
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